Terms of Use

By accessing or using the BOCRA website (bocra.org.bw) and its associated digital services ("Services"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use the Services.

The Botswana Communications Regulatory Authority (BOCRA) is an independent statutory body established under the Communications Regulatory Authority Act (Cap. 72:01). BOCRA regulates the telecommunications, broadcasting, internet, postal, and radio spectrum sectors in Botswana.

You may use the BOCRA website for lawful purposes only. You agree not to: • Use the website in any way that breaches applicable laws or regulations. • Submit false, misleading, or fraudulent information in any form or complaint. • Attempt to gain unauthorised access to any part of the website or its backend systems. • Use automated tools to scrape, crawl, or harvest data without prior written permission. • Impersonate BOCRA or any of its staff. • Transmit any harmful, offensive, or malicious content. Violation of these terms may result in termination of access and referral to relevant authorities.

If you create an account on the citizen portal, you are responsible for: • Maintaining the confidentiality of your login credentials. • All activities that occur under your account. • Notifying us immediately at info@bocra.org.bw if you suspect unauthorised access. BOCRA reserves the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

Complaints, enquiries, and consultation submissions made through the website are processed under the relevant regulatory framework. By submitting a complaint, you confirm that the information provided is accurate and complete to the best of your knowledge. Frivolous, vexatious, or knowingly false complaints may be dismissed and may be subject to regulatory action.

All content on this website, including text, logos, graphics, and documents, is the property of BOCRA or its licensors and is protected by copyright and other intellectual property laws. You may download and print materials for personal, non-commercial use only. Reproduction, redistribution, or modification for commercial purposes requires prior written consent from BOCRA.

The BOCRA website may contain links to third-party websites for convenience. BOCRA does not endorse or take responsibility for the content, privacy practices, or availability of those external sites. Access to third-party sites is at your own risk.

The information on this website is provided for general guidance only and does not constitute legal advice. While we strive to keep content accurate and current, BOCRA makes no representations or warranties as to completeness, accuracy, or fitness for a particular purpose. Official regulatory decisions, gazette notices, and legislative instruments take precedence over any information published on this website.

To the extent permitted by Botswana law, BOCRA shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, the website or its services. This includes loss of data, revenue, or business opportunities.

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Botswana. Any disputes shall be subject to the exclusive jurisdiction of the courts of Botswana.

BOCRA may revise these Terms of Use at any time. Continued use of the website after changes are published constitutes acceptance of the revised terms. We encourage you to review this page periodically.

For questions about these terms, contact: Botswana Communications Regulatory Authority Plot 50671, Independence Avenue, Private Bag 00495 Gaborone, Botswana Email: info@bocra.org.bw | Phone: +267 395 7755